FAQs — Oh Craft! Skip to content

FAQs

SHIPPING

How long will my order take?
 
We normally require at least 5 to 7 days lead time to give us plenty of time to process your order. Once done, delivery target is within 1 to 5 days depending on your location (rural addresses can take up to 5 working days).
 
To be sure that your order will arrive to you on time (especially for time restricted events like birthday parties or weddings), we recommend you allow 2 to 3 weeks prior to your event.
 
Should you need your items urgently, please contact us prior to ordering. We are always happy to help whenever we can.
 
How long does shipping take?
 
We use reliable courier to ship our products nationwide. North Island urban addresses shipping times may take from 1 to 2 days, while South Island urban areas may take up to 3 days.
 
If you live in rural area, there may be an additional 3 days to get the product delivered to you.
 
All our items shipped comes with tracking number. We will email you the tracking number once we have despatched your order.
 
Do you ship outside of New Zealand?
 
Unfortunately, we are currently accepting orders within New Zealand only. This allows us to focus on our local market and once we are confident that we can expand overseas, we will then make this possible.

RETURNS


Can I cancel my order?
 
All our products are made as per your specifications. And since all of them are made to order we cannot alter or cancel orders once production has commenced.
 
Can I return my order?
 
We are always proud of the quality and the hard work that we put on each products that we send. But in an event where the item that you received is faulty or has incorrect detail, we are more than happy to offer you a replacement or refund. Please contact us through our Contact Page.